Privacy Policy
The short version
- We collect what we need to sell and ship your order and to answer your emails: your name, email, phone number and address.
- Payments are handled by Stripe. We never see or store your full card number.
- We do not sell your personal information.
- We never receive your fingerprints, access codes or lock activity. Those stay with your lock and its app.
- Some pages use cookies and Google Analytics to measure visits. You can block them in your browser.
- To see, correct or delete your information, email service@arnokoch.com.
1. Who we are
This Privacy Policy explains how Akvorn LLC ("Akvorn", "we", "us") collects, uses and shares personal information when you visit www.arnokoch.com (the "Site"), buy from us, or contact us. Akvorn LLC, 2555 Townsgate Road, STE 200, Thousand Oaks, CA 91361, service@arnokoch.com.
2. Information we collect
Information you give us
- Orders: name, email address, phone number, shipping and billing address, the products you buy, and the amount paid. You enter this on Stripe's checkout page and Stripe shares it with us so we can fulfill your order.
- Payment details: collected and processed directly by Stripe. We receive only limited information, such as the card brand, the last four digits and whether the payment succeeded.
- Emails and requests: anything you send us, such as fit-check or installation requests, photos of your gate, your location, return requests and warranty claims.
Photos taken with a phone can contain the location where they were taken. We do not publish customer photos with that information. If you prefer, remove location data before sending photos.
Information collected automatically
- Server logs: like most websites, our web host records technical information such as IP address, browser type, pages requested and the time of the request, for security and troubleshooting.
- Cookies and analytics: some pages of the Site use cookies, Google Analytics and Google Tag Manager to understand how visitors use the Site, such as which pages are viewed and for how long. The Smart Lock checkout itself is hosted by Stripe, which uses its own cookies for security and fraud prevention.
3. Information we do not collect
Fingerprints, keypad codes, keycards and lock activity history are stored in your lock and, if you use it, in the third-party smartphone app that controls it. We do not have access to that data. The app's provider handles it under its own privacy policy.
4. How we use your information
- To process, ship and support your order, including returns and warranty claims.
- To answer your questions, check whether a lock fits your gate, and quote installation.
- To send order confirmations, receipts, shipping updates and service messages.
- To send marketing emails, only if you opted in. You can unsubscribe at any time.
- To prevent fraud, secure the Site and meet tax, accounting and other legal obligations.
- To understand and improve the Site and our products.
5. How we share your information
We do not sell your personal information, and we do not share it with others for their own marketing. We share it only with service providers that help us run the business, and only as needed:
- Stripe, for payment processing, tax calculation and fraud prevention.
- Shipping carriers, to deliver your order.
- Our web hosting and email providers, which store the Site and our correspondence.
- Google, for website analytics and, if you find us through Google Shopping, for product listings.
- Accountants, lawyers and other advisers, under a duty of confidentiality.
We may also disclose information when required by law, to protect our rights or the safety of others, or as part of a sale or transfer of our business, in which case this policy continues to apply to your information.
6. Cookies and your choices
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google's browser add-on. Blocking cookies does not prevent you from browsing or buying from us.
Do Not Track and Global Privacy Control: browsers handle Do Not Track signals inconsistently, and the Site does not currently respond to them. Because we do not sell personal information or share it for cross-context behavioral advertising, there is nothing for a Global Privacy Control signal to opt you out of.
7. How long we keep information
We keep order records for as long as needed for warranty service, returns and our tax and accounting obligations, generally seven years. We keep emails and photos only as long as they are useful for helping you, unless the law requires us to keep them longer. Server logs are kept for a limited time under our host's standard settings.
8. Security
The Site uses encrypted connections (HTTPS), and payments are handled on Stripe's PCI-compliant checkout. We limit access to customer information to people who need it. No system is perfectly secure, but we take reasonable steps to protect your information.
9. Your rights
You can ask us to:
- Tell you what personal information we hold about you and give you a copy.
- Correct information that is wrong.
- Delete your information, except what we must keep for legal, tax or warranty reasons.
- Stop sending you marketing emails.
Email service@arnokoch.com with your request. We may ask you to confirm details of your order to verify your identity. We will respond within 45 days and will not treat you differently for making a request.
California residents: you have the right to request information about any disclosure of your personal information to third parties for their direct marketing purposes (California Civil Code § 1798.83). We do not make such disclosures. If the California Consumer Privacy Act applies to us, you also have the rights it provides, and you can exercise them using the email address above.
10. Children
The Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information, contact us and we will delete it.
11. Visitors outside the United States
We are based in the United States and sell only to US addresses. If you contact us from another country, your information will be processed in the United States.
12. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new effective date. If we make a material change to how we use information we already hold, we will notify customers by email.
13. Contact
Akvorn LLC
2555 Townsgate Road, STE 200
Thousand Oaks, CA 91361
service@arnokoch.com